Terms of Service

Who I am and how these terms apply

Deep Dive Dev Inc. is an Alberta corporation. In these terms, "I", "me" and "Deep Dive Dev" mean Deep Dive Dev Inc. "You" means the business that buys a service from me, and the person who accepts these terms for it.

I sell fixed-price services to small businesses: reviews, audits, and setup of software, automation and workflows. These terms apply to every purchase. You accept them when you tick the box at checkout.

Each offer also has its own terms page, for example the Quote Deep Dive terms. That page covers what's included, refunds, guarantees and credits for that offer. Where an offer's terms and this page say different things, the offer's terms win.

If we sign a separate written agreement for a project, that agreement comes first, then the offer's terms, then this page.

Email counts as "in writing" under these terms.

Payment

• Prices are in Canadian dollars (CAD).
• GST or HST is added where it applies. My GST/HST number is 717749105 RT0001.
• You pay the full price up front through a Stripe checkout link. Stripe processes the payment, so I never see your full card number.
• After you pay, you get a receipt or invoice by email.
• Work starts once your payment goes through.
• Prices are fixed. Anything outside the offer is quoted separately, and I don't start it until you agree in writing.

Refunds

Each offer's terms set its own refund rules. If an offer's terms say nothing about refunds, these apply:

• Before I start work, you get a full refund. Work starts when I first access your systems or data.
• If I stop before I deliver, for any reason other than you breaking these terms, you get a full refund of what you paid for that service. Services I've already delivered aren't refunded.
• If you stop the work or remove my access after work has started, there is no refund, unless you did it because I seriously broke these terms.
• After I deliver, there is no refund.

Refunds go back to the card or account you paid with, through Stripe.

Access to your systems

Most of my work needs access to your software or data. When you accept these terms at checkout, you give me written permission to access the software and data needed for the work you paid for.

• Where the software allows it, I use my own login, not yours. If it doesn't, we agree on another way, such as an export of the data.
• You can remove my access at any time. If that stops the work before I deliver, the rules in Refunds apply.
• I use your access only for the work you paid for. On a review or audit, I look and change nothing. On setup work, I change only what we agreed.
• When the work is done, remove my login, or ask me to remove it myself where the software allows.

Confidentiality and privacy

To do the work, I may see your business information and personal information about your customers and staff. For example: names, contact details, quotes, jobs, prices and notes.

• I use it only to do the work you paid for.
• I don't sell it. I share it only with the service providers I use to do the work, such as email, file storage and AI tools, or when the law requires it.
• Some of those providers are outside Canada, mostly in the United States, so your data may be stored or processed there. Ask me and I'll tell you which ones I use.
• I keep it confidential, during the work and after it ends.
• I keep files that contain your data, such as exports, notes and screenshots, for up to 6 months after the last work I do for you, so we can pick up where we left off. Then I delete them. Once the work is done, you can ask me to delete them sooner and I will.
• Invoices, receipts and our emails are business records. I keep those as long as tax law requires.
• If I learn that your data was accessed without permission, I'll tell you promptly.

Canada has privacy laws for businesses. PIPEDA is the federal one, and Alberta has its own, called PIPA. In plain terms, they say a business may collect and use personal information only for reasonable purposes that people know about, must keep it safe, and must let people see and correct what it holds about them. I follow these laws when I handle personal information for you.

You're responsible for collecting your customers' and staff's information properly in the first place, and for being allowed to share it with me.

How this website handles visitor data is on the privacy page.

Your part

• Give me accurate information, and tell me if something changes.
• Give me access when the work needs it, and answer my questions within a reasonable time.
• Make sure you're allowed to give me access, under your software's terms and your own privacy obligations.
• Back up anything important before setup work starts.

Deadlines count from when I have the access and information I need. If either arrives late, the deadline moves back by the same amount of time.

Who owns what

• Your data stays yours.
• Once you've paid in full, you own what I deliver to you: reports, lists, documents, and the settings and automations I set up in your accounts.
• I keep my general methods, templates, checklists and know-how, and I may use them for other clients. I never reuse your data to do that.
• Software made by other companies stays theirs. Your use of it, and its fees, fall under their terms.

Limits on liability

• My total liability for any claim about a service is capped at the amount you paid for that service.
• I'm not liable for indirect losses, lost profits, lost revenue or lost business opportunities.
• My recommendations are advice. You decide what to act on.
• I don't guarantee results unless an offer's terms say so.
• I'm not responsible for outages, changes or errors in other companies' software.

These limits apply as far as the law allows.

Ending an engagement

Either of us can stop an engagement at any time by email.

• Any refund follows the offer's terms, or the defaults in Refunds if the offer's terms say nothing.
• When an engagement ends, I stop using your access and handle your data as described in Confidentiality and privacy.
• You keep anything I've delivered that you've paid for.
• The sections on confidentiality, ownership and liability still apply after an engagement ends.

Changes to these terms

I may update these terms. When I do, I'll change the date at the top of this page. The version in effect when you paid applies to that purchase, and I'll send you a copy of it if you ask.

This version takes effect on November 12, 2026.

Governing law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply in Alberta. Any dispute goes to the courts of Alberta. If something goes wrong, email me first and I'll try to sort it out.

Contact

Deep Dive Dev Inc.
6510 Gateway Boulevard, Suite 1029
Edmonton, AB T6H 5Z5
Canada
joe@deepdivedev.com

Send questions about these terms, questions about your data, and deletion requests to that email address. Joseph Potentier-Neal answers privacy questions for Deep Dive Dev.